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ARDEX Americas


Excellence in all that we do.

Technical Service Consultant, Tile and Stone Installation Systems - Pittsburgh, PA

    • Job Tracking ID: 512640-878466
    • Job Location: Aliquippa, PA
    • Job Type: Full-Time/Regular
    • Date Updated: May 01, 2024
    • Starting Date: ASAP
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Job Description:

ARDEX Americas, (www.ArdexAmericas.com), is the Global leader in the manufacturing and development of high-performance specialty building materials.

As TECHNICAL SERVICE CONSULTANT, TILE AND STONE INSTALLATION SYSTEMS, you will utilize your experience of flooring installation systems (such as concrete repair and resurfacing / substrate preparation / patching and repair, tile and stone installation systems, finished surfaces), to provide consultative and expert product advice, through hands-on product training and demonstrations, classroom training, field support, and customer support via phone and digital communications.

This position is full-time based out of our Corporate Campus located 20 minutes North of Pittsburgh International Airport, with some field travel including occasional overnights.

Key responsibilities

  • Conduct professional and confident presentations and seminar trainings of all ARDEX product lines (classroom and hands-on)
  • Oversee customer job starts of all ARDEX products
  • Provide field site support of ARDEX projects
  • Work with Technical Communications team to facilitate necessary information from field Sales Professionals
  • Evaluate Job Site Reports to provide knowledge and insight of project claims and recommendations.
  • Prepare for seminar training (classroom and demo area), and host customer dinners
  • Train newly hired Sales Professionals on ARDEX products
  • Test new products and competitive materials
  • Proofread brochures, specifications, labels, etc. as needed. Assist with Marketing promotional efforts
  • Assist in the development of technical field study materials
  • Answer customer calls during scheduled phone times

Experience and Skills:

  • Minimum five (5) years of flooring installation experience (substrate preparation / patching and repair, tile and stone installation systems, finished surfaces)
  • Confident and effective presenter - able to conduct engaging presentations in front of large groups (hands on product demonstrations and classroom)
  • Mechanical and hands-on skills. Must be able to operate power and non-power tools.
  • Self-starter and ability to work and adapt within a fast-paced environment
  • Highly customer focused. Professional demeaner with good diplomacy and conflict management skills
  • Excellent telephone, listening and problem-solving skills
  • Confident, clear, and professional communicator both verbally and in writing. Excellent follow up skills
    Must be proficient in MS Word, Outlook, Internet. PowerPoint, social media, and MS Teams experience a plus
  • Valid and current driver’s license
  • Must be able to travel approximately up to 35% including some overnight. Very occasional international travel may be required from time to time (ARDEX Canada)
  • Forklift certification preferred.
  • Must be able to lift up to 100lbs occasionally


  • Bachelor’s Degree preferred, or high school diploma with relevant work experience.


  • Competitive salary and bonus potential
  • Immediate Paid Time off (PTO) eligibility, and 11 Paid Holidays
  • Tuition reimbursement
  • 401K match
  • Vision, Medical and Dental insurance (immediately eligible 1st of month following date of hire)
  • Free on-site parking
  • Employee assistance programs
  • Discounted gym memberships
  • Wellness programs
  • Pet insurance
  • Tickets at Work
  • Volunteer initiatives and more!!