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ARDEX Americas


Excellence in all that we do.

Technical Service Consultant / Product Trainer - Flooring Installation Systems

    • Job Tracking ID: 512640-852059
    • Job Location: Pittsburgh, PA
      Pittsburgh, Center Township, Pennsylvania, Aliquippa, Beaver County, Allegheny County
    • Job Type: Full-Time/Regular
    • Date Updated: May 16, 2023
    • Starting Date: ASAP
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Job Description:

ARDEX Americas, (www.ArdexAmericas.com), part of the ARDEX Group, is a global key player in the manufacturing and development of high-performance specialty building materials, leading the industry with consistent product innovation for the most complex installations including concrete repair and resurfacing, substrate preparation, flooring installation, and tile and stone installation materials.

As TECHNICAL SERVICE CONSULTANT, you will utilize your extensive experience of flooring installation systems (concrete repair and resurfacing / substrate preparation / patching and repair, tile and stone installation systems, finished surfaces),  to provide consultative and expert product advice to ARDEX Sales Managers, Sales Professionals, and our customers, through hands-on product training and demonstrations, classroom training, field support (overseeing job starts), and customer support via phone and digital communications.

This position is full-time based at our Corporate Campus and Training Academy, located 20 minutes North of Pittsburgh International Airport.

 Key responsibilities

  • Conduct presentations and seminar trainings of all ARDEX product lines (classroom and hands-on)
  • Oversee customer job starts of all ARDEX product lines in the field
  • Provide site support of ARDEX projects
  • Work with Technical Communications team to facilitate necessary information from field Sales Professionals
  • Evaluate Job Site Reports to provide knowledge and insight of project claims and recommendations. Provide direct communication to field Sales teams regarding product recommendations
  • Prepare for seminar training (classroom and demo area), and host customer dinners
  • Train newly hired Sales Professionals on ARDEX products
  • Test new products and competitive materials
  • Proofread brochures, specifications, labels, etc. as needed. Assist with Marketing promotional efforts
  • Assist in the development of technical field study materials
  • Answer customer calls during scheduled phone times

Experience and Skills:

  • Minimum two (2) years of flooring installation experience (concrete repair and resurfacing / substrate preparation / patching and repair, tile and stone installation systems, finished surfaces)
  • Confident and effective presenter - able to conduct presentations in front of large groups (hands on product demonstrations and classroom)
  • Demonstrates good mechanical or hands-on skills. Must be able to operate power and non-power tools.
  • Must be proficient in MS Word, Outlook, Internet. PowerPoint, social media, and MS Teams experience a plus
  • Self-starter and ability to work and adapt within a fast-paced environment
  • Highly customer focused. Professional demeaner with good diplomacy and conflict management skills
  • Excellent telephone, listening and problem-solving skills
  • Confident, clear, and professional communicator both verbally and in writing. Excellent follow up skills
  • Valid and current driver’s license
  • Must be able to travel approximately up to 35% including some overnight. Very occasional international travel may be required from time to time (ARDEX Canada)
  • Forklift certification preferred.
  • Must be able to lift up to 100lbs occasionally


  • Bachelor’s Degree preferred, or high school diploma with relevant work experience.


  • Salary and bonus potential
  • Approved business expenses reimbursed
  • Free on-site parking
  • Immediate Paid Time off (PTO) eligibility
  • 11 Paid Holidays
  • 401K match
  • Vision, Medical and Dental insurance (immediately eligible 1st of month following date of hire)
  • Tuition reimbursement
  • Employee assistance programs
  • Discounted gym memberships
  • Wellness programs
  • Pet insurance
  • Tickets at Work
  • Volunteer initiatives and more!!