Job Description:

ARDEX Americas, (www.ArdexAmericas.com), part of the ARDEX Group, is a global key player in the manufacturing and development of high-performance specialty building materials, leading the industry with consistent product innovation for the most complex installations including concrete repair and resurfacing, substrate preparation, flooring installation, and tile and stone installation materials.

We are immediately hiring a TECHNICAL SERVICE CONSULTANT with extensive experience of flooring installation systems (concrete repair and resurfacing / substrate preparation / patching and repair, tile and stone installation systems, finished surfaces).

As Technical Service Consultant, you will provide consultative and expert product advice to ARDEX Sales Managers, Sales Professionals, and our customers, through hands-on product training and demonstrations, classroom training, field support (overseeing job starts), and customer support via phone and digital communications.

This position is full-time based at our Corporate Campus and Training Academy, located 15 minutes North of Pittsburgh International Airport.

 Key responsibilities

• Conduct seminar trainings of all ARDEX product lines (classroom and hands-on)
• Oversee customer job starts of all ARDEX product lines in the field
• Provide site support of ARDEX projects
• Answer customer calls during scheduled phone times
• Work with Technical Communications team to facilitate necessary information from field Sales Professionals
• Evaluate Job Site Reports to provide knowledge and insight of project claims and recommendations. Provide direct communication to field Sales teams regarding product recommendations
• Prepare for seminar training (classroom and demo area), and host customer dinners
• Train newly hired Sales Professionals on ARDEX products
• Test new products and competitive materials
• Proofread brochures, specifications, labels, etc. as needed. Assist with Marketing promotional efforts
• Assist in the development of technical field study materials

Experience and Skills:

• Minimum two (2) years of flooring installation experience (concrete repair and resurfacing / substrate preparation / patching and repair, tile and stone installation systems, finished surfaces)
• Demonstrates good mechanical or hands-on skills. Must be able to operate power and non-power tools.
• Confident and effective presenter - able to conduct presentations in front of large groups
• Must be proficient in MS Word, Outlook, Internet. PowerPoint, social media, and MS Teams experience a plus
• Self-starter and ability to work and adapt within a fast-paced environment
• Highly customer focused. Professional demeaner with good diplomacy and conflict management skills
• Excellent telephone, listening and problem-solving skills
• Confident, clear, and professional communicator both verbally and in writing. Excellent follow up skills
• Demonstrates ARDEX Growth Mindset competencies: Innovation, Open Mindedness, Collaboration, Agility, Initiating Action and Execution, Ownership
• Valid and current driver’s license
• Must be able to travel up to 50% including overnight. International travel may be required
• Forklift certification preferred.
• Must be able to lift up to 100lbs occasionally

Education

• Bachelor’s Degree preferred, or high school diploma with relevant work experience

Benefits

• Competitive Salary 
• Bonus Opportunities
• Free Onsite Parking
• Paid Time Off (PTO)
• 11 Paid Holidays
• 401K Match
• Medical, Dental and Vision Insurance (Eligible 1st day of month following hire date)
• Wellness Initiatives, Employee Assistance Program
• Tuition Assistance Program
• Discounted Gym Memberships
• Pet Insurance & More!