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ARDEX Americas

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Technical Service Consultant - Flooring Systems

    • Job Tracking ID: 512640-824317
    • Job Location: Aliquippa, PA
      Pittsburgh, Pennsylvania, Robinson Township, Allegheny County
    • Job Type: Full-Time/Regular
    • Date Updated: July 11, 2022
    • Starting Date: ASAP
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Job Description:

ARDEX Americas (www.ArdexAmericas.com), is the Global industry leader in the manufacturing and development of high-performance specialty building materials.

As TECHNICAL SERVICE CONSULTANT - FLOORING AND PUMP SYSTEMS, you will be responsible for the technical training, phone support and site support for ARDEX/HENRY products as well as the support and maintenance of the ARDIFLO™ Pump Systems, together with providing consultative and expert advice to Sales Managers, Sales Professionals and customers.

This position is based at our Corporate Campus 20 minutes North of Pittsburgh International Airport. Must be able to travel up to 50% including overnight. International travel may be required. 

Key responsibilities 

  • Conduct seminar trainings of all ARDEX/HENRY product lines at ARDEX facilities and in the field (classroom and hands-on). Set up for seminar training (classroom and demo area), and host seminar dinners.
  • Conduct job starts of all ARDEX/HENRY product lines in the field.
  • Train internal and external customers on the operation of the ARDIFLO™ Pump Systems; small, medium and large capacity.
  • Conduct "pump starts" for projects that involve ARDIFLO™ Pump Systems.
  • Conduct maintenance of ARDIFLO™ Pump Systems fleet; keeping them operational, up-to-date and clean.
  • Evaluate Job Site Reports (JSR’s) as requested to provide knowledge and insight of project recommendations and claims.
  • Provide direct communication via voicemail, email or direct phone call to Sales Professional regarding JSR’s and recommendations as appropriate.
  • Answer technical calls
  • Train newly hired Sales Professionals.
  • Test new materials and competitive materials.
  • Proofread brochures, specifications, labels, and assist with Marketing promotional efforts.
  • Assist in the development of TFP study materials as needed.

Experience and Skills:

 

  • Minimum two (2) years of concrete/flooring experience. Concrete and/or Self-Leveling Pumping experience, preferred.
  • Demonstrates good mechanical or hands-on skills. Must be able to operate power and non-power tools.
  • Must be able to work overtime and weekends on occasion
  • Solution driven and customer focused.
  • Excellent telephone, listening and problem-solving skills. 
  • Diplomacy and conflict management skills
  • Ability to work independently and with minimal supervision. Strong team player
  • Excellent communication skills, written and verbal. Professional follow up skills
  • Confident and effective presenter - able to conduct presentations in front of large groups.
  • Must be proficient in MS Word, Outlook, Internet, PowerPoint, Social Media and MS Teams
  • Demonstrates ARDEX Growth Mindset competencies: Innovation, Open Mindedness, Collaboration, Agility, Initiating Action and Execution, Ownership
  • Valid and current driver’s license.
  • Must be able to travel up to 50% including overnight. International travel may be required
  • Must be able to lift up to 100lbs (on occasion)
  • Certified to operate a Forklift, preferred.

 

Education

  • College Degree preferred, or minimum completed High School Diploma or GED equivalency with relevant industry experience

Benefits

  • Competitive base salary and bonus
  • Immediate Paid Time off (PTO) eligibility, and 11 Paid Holidays
  • 401K match
  • Vision, Medical (immediately eligible 1st of month following date of hire), Dental
  • Employee Assistance Programs, Wellness Initiatives and Tuition Assistance
  • Employee development and leadership development programs
  • Discounted gym memberships, pet insurance, Tickets at Work and more!