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ARDEX Americas

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Excellence in all that we do.

Technical Writer

    • Job Tracking ID: 512640-766102
    • Job Location: Aliquippa, Center Township, PA
      Aliquippa, Center Township, Hopewell, Beaver County, Pittsburgh, Pennsylvania
    • Job Type: Full-Time/Regular
    • Date Updated: April 05, 2021
    • Starting Date: ASAP
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Job Description:

ARDEX Americas (www.ArdexAmericas.com), is a Global industry leader in the manufacturing and development of high-performance specialty building materials. Our continued success and reputation as an industry leader, is driven by a growth mindset culture, where innovation, collaboration, idea sharing, and empowering our people, is encouraged at all levels and job functions across the organization.

We are immediately hiring for a TECHNICAL WRITER to join our Technical Communications Team.

Following on-the-job training on ARDEX products and systems lines, you will be primarily responsible for creating, maintaining and communicating a range of accurate technical documentation relating to ARDEX products and installation systems use.  ARDEX Technical Writers have a critical role in providing legally sound letters, documents and product warranties, to internal customers (our sales teams), and external customers (Contractors, Installers, Architects, Distributors etc.). 

The successful individual will have strong writing skills with exceptional attention to detail and an appreciation for time-sensitive, process-driven work.  A Bachelor's Degree with a concentration on technical writing, or a background in legal writing or journalism would be ideal.

This is a full-time position (Monday-Friday), to be based at our Corporate campus, 20 minutes North of Pittsburgh International Airport.

Key responsibilities

 

  • Develop a thorough understanding of ARDEX product and system offerings through on-the-job training
  • Interview colleagues (Field Sales Professionals) and customers as needed to obtain necessary information to:
    • Provide ARDEX Field Sales Professionals and customers with case-specific, written product installation instructions and recommendation confirmations
    • Written analysis, including limited lab analysis (collaborating with R&D team), and written evaluations of jobsite or product issues
    • Product warranty confirmations
  • Create and maintain technical documentation on product offerings, communicating changes both internally and externally
  • Thorough documentation of all correspondence and activity related to each request in accordance with team processes
  • Assist internal and external customers with technical questions as needed
  • Maintain high levels of accuracy in a fast-paced environment

Experience and Skills:

 

  • Experience in journalism, legal documentation, technical writing and/or related discipline essential.
  • Must possess excellent technical writing and proofreading skills
  • Must be exceedingly detail and process oriented and must be able to write with precision, clarity and accuracy.
  • Tenacious follow up skills
  • Must excel in a fast-paced, dynamic environment and be able to adapt to daily urgencies. Able to prioritize, schedule and handle multiple tasks
  • Excellent people skills; able to build strong relationships with internal and external customers
  • Assertive with confident communication skills
  • Effective and engaging presentation skills
  • Must be comfortable within a process driven position
  • Excellent telephone, listening and problem-solving skills
  • Diplomacy and conflict management skills
  • Ability to work both independently with minimal supervision and with a team
  • Must be proficient in Microsoft Word, Excel, PowerPoint and Outlook, internet usage and CRM
  • Demonstrates ARDEX Growth Mindset competencies: Innovation, Open Mindedness, Collaboration, Agility, Initiating Action and Execution, Ownership
  • Fluent in Spanish and/or French a plus

 

Education

 

  • Bachelor’s Degree required

Benefits

Benefits:

  • Industry competitive compensation
  • Free parking onsite
  • Excellent benefits package to include Paid Time off (PTO), 11 Paid Holidays, 401K match, Vision, Medical, Dental, flexible work initiatives, reduced gym memberships, pet insurance & more
  • Growth Mindset culture!